Thomas Mossman

I'm a process-driven SaaS professional with 8+ years of experience spanning quality assurance engineering, technical account support, and enterprise application support. I thrive when I'm investigating how things work, identifying root causes, improving processes, and translating complexity into clear documentation and actionable outcomes.

My background combines a strong QA foundation — writing test plans, executing UAT, triaging defects, and collaborating with Product and Engineering — with deep enterprise support experience across financial services and government software platforms. That combination gives me an analytical mindset and cross-functional fluency that I bring into every role.

I hold a Bachelor of Arts in English and actively use AI tools including Claude and ChatGPT as part of my daily workflow — both genuine credentials I bring to documentation and knowledge management work.

I'm currently seeking opportunities in:

• Business Analysis & Requirements Documentation

• Technical Writing & Documentation

• Knowledge Management & Content Coordination

• Process Improvement & Operations

I'm based in the Dallas–Fort Worth area (Red Oak, TX), fully remote-capable, and open to relocating to Austin, TX for the right opportunity.