At Purple Cap, I managed the inbox and diary, triaged 15–20 leads a day, and scheduled consultations across time zones. I logged interactions in Salesforce and maintained the pipeline, with zero lost leads.
At Pam and Partners Inc., I was the first point of contact for sensitive inquiries, managed inbox and diary tasks, screened cases, and scheduled consultations. At Fort Napier Hospital, I handled psychosocial assessments, case management, confidential medical records, and payments.
I also completed structured intake and real-time CRM documentation as a Legal Intake Intern at Ehlers Attorneys. I’m HubSpot Service Hub certified and have experience with HubSpot, Salesforce, and Litify, while handling confidential information under POPIA and HIPAA requirements.
