At CMA CGM Vietnam, I manage end-to-end order fulfillment and shipment coordination from booking through final delivery, working with operations, logistics, manifest, forwarding, customer service, carriers, and customs brokers. I reduced shipment delays by 15% through proactive coordination and improved documentation accuracy to minimize customs-related issues.
Previously at DHL Global Forwarding, supporting Schneider Electric Vietnam, I managed 300+ shipment files per month, verified HS codes and tax compliance, coordinated delivery schedules and warehouses, and prepared operational performance reports. I use SAP, advanced Excel, LARA, and internal systems to track KPIs, support planning, and improve supply chain execution.
