At Stellar Gaming, I manage a portfolio of 300 VIP players and reduced churn by 89% through performance monitoring, predictive risk identification, and personalized interventions. I also conducted an AI project that optimized the customer journey and saved 30 hours a week.
Previously, I created an online longtail onboarding project for more than 700 affiliates at Stellar Gaming and managed B2B customer accounts at Fretebras, identifying opportunities for upsell and cross-sell. My experience spans iGaming, fintech, logistics, and e-commerce, with a focus on strategic accounts, customer retention, and high-touch customer success.
