Looking for a job

GM User

@gmuser

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I resolve complex customer issues and build lasting client relationships across global platforms.

Brazil

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What I'm looking for

I'm looking for a customer success, support, or account management role where I can resolve complex customer issues, strengthen client relationships, collaborate with international teams, and contribute to a high-quality customer experience.

At Blaze, I manage complex support cases for an international sports betting and online casino platform, resolving account, payment, deposit, withdrawal, bonus, and platform issues through live chat and email.

I've also supported Facebook and Instagram advertisers across Latin America and managed a portfolio of 600+ banking clients at Itaú Unibanco. I bring 10+ years in customer success, support, retention, sales, and relationship management, communicating fluently in English and advanced Spanish.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Analyst

Blaze

Feb 2023 - Jul 2026 (3 years 5 months)

Managed complex customer cases for an international sports betting and online casino platform, providing support via live chat and email. Investigated and resolved account, payment, deposit, withdrawal, bonus, promotion, and platform-related issues, taking ownership of cases through resolution or escalation.