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Thiago Granja

@thiagogranja

Technical Support Specialist at Independent Marketing & Software Solutions, resolving web, API, and CRM issues and guiding clients through onboarding.

Brazil

Message

At Independent Marketing & Software Solutions, I handle client technical support across email, phone, and live chat, resolving issues with software integrations, CRM data synchronization, and web layouts. I also lead onboarding calls and create guides, FAQs, and Loom tutorials to help clients use their platforms.

At Cubos Academy, I provided remote technical support to junior developers working with React, Node.js, REST APIs, and SQL. I guided live debugging sessions and explained technical concepts in accessible language.

At Drogaria Científica, I led an ERP migration from legacy software to Automatiza, completing it in 30 days with zero operational downtime. I also designed an Excel/VBA data-matching tool for SisFácil that reduced processing times by 60%.

Experience

Work history, roles, and key accomplishments

Current

Founder & Technical Support Specialist

Current

Independent Marketing & Software Solutions

Jan 2015 - Present (11 years 9 months)

Acted as primary technical support contact, managing multi-channel client inquiries and leading onboarding sessions. Authored user guides and documented bugs for development pipelines.

Store Manager

Drogaria Científica

Nov 2023 - Aug 2026 (2 years 9 months)

Led a full ERP system migration within 30 days with zero downtime, managing database imports and training end-users. Utilized CRM systems to log interactions and manage B2B partnerships.

ERP Migration Database Management Training CRM Customer Service De escalation

Technical Support / Mentor & Full-Stack Developer

Cubos Academy

Sep 2023 - Feb 2024 (5 months)

Provided remote technical support for junior developers, troubleshooting issues in React, Node.js, JavaScript, REST APIs, and SQL/PostgreSQL. Conducted live debugging sessions and collaborated with cross-functional teams.

Technical Support Mentorship React NodeJS JavaScript REST APIs SQL PostgreSQL Debugging Git Trello Slack Scrum

English Educator

JET Incorporated

Jan 2021 - Dec 2023 (2 years 11 months)

Conducted interactive 1-on-1 onboarding and discovery sessions for new clients, adapting communication styles to diverse backgrounds. Maintained a 78% conversion rate through active listening and tailored solutions.

Teaching Communication Skills Active Listening Customer Relationship Management Performance Metrics