Talles Fernando Silva

Provide ongoing technical support to clients using an ERP and POS system, resolving functional and technical issues. Maintain and modernize a legacy VB6/MySQL ERP and POS system, migrating features into Golang/Node.js backends and a Kotlin (Android) client.

Performed black-box testing and detailed bug reporting with visual evidence for international clients.

Built and maintained applications on self-hosted Supabase, PostgreSQL, and React; managed Docker infrastructure end-to-end. Owned an email processing pipeline (BullMQ) and resolved database performance bottlenecks (N+1 queries).

Designed and maintained Node.js/TypeScript backends with Redis queues and Firebase Firestore. Built responsive UIs with React and React Native; contributed to legacy Angular/PHP systems.

Developed and maintained features using the Fat Lib library (PHP, CakePHP, MySQL, JavaScript/jQuery).

Designed new features, template components, and page layouts on B2B Commerce Cloud; built and maintained external API integrations.

Developed and maintained full-stack applications for international and local clients using Node.js, PHP, MySQL, Firebase, and React.

Provided IT support, including systems documentation, alongside front-end development work.

Delivered IT support to faculty and staff, including hardware/software troubleshooting and basic network maintenance.

Delivered mid-level technical support using the Assyst ITSM platform for the FIFA World Cup 2014 project. Resolved incidents and service requests within SLA during a high-visibility, high-pressure international event.

Provided technical support for ERP system users, diagnosing and resolving software and functional issues. Assisted with system configuration to support day-to-day business operations.

Provided technical customer support and consulting for ERP system users, resolving software and functional issues. Acted as liaison between clients and technical teams, escalating and tracking incidents through resolution.

Advised customers on hardware specifications and provided basic technical support during the sales process.

Provided IT support for hospital staff, including hardware/software troubleshooting and network upkeep. Supported radiology department operations and administrative tasks, gaining hands-on healthcare IT support experience.

Pursued an Engineering in Control and Automation degree, interrupted in the 9th semester.