Open to opportunities

Thevindu Jayawardena

@thevindujayawardena

Message

Friendly call center assistant with excellent communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role in a supportive environment where I can utilize my communication skills and contribute to customer satisfaction.

I am a detail-oriented and reliable individual with a strong background in customer service, currently seeking a position as a Call Center Assistant. My experience as a QA Intern at Paymedia has equipped me with the ability to communicate effectively with internal teams, gather requirements, and clarify issues. I take pride in my organizational and documentation skills, which I have strengthened in a fast-paced environment.

With a commitment to delivering high-quality customer service, I am eager to contribute to a professional healthcare setting. My educational background in Software Engineering from the University of Westminster has further enhanced my problem-solving abilities and technical knowledge, allowing me to adapt quickly to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Call Center Assistant

Current

Confidential

Seeking a Call Center Assistant role to contribute to a professional healthcare environment. Eager to deliver high-quality customer service and utilize strong communication skills.

Verbal Communication Written Communication Customer Service Interpersonal Skills

QA Intern

Paymedia

Jul 2024 - May 2025 (10 months)

Communicated with internal teams and departments to gather requirements and clarify issues. Logged and tracked concerns, ensuring timely resolution and accurate reporting.

Communication Documentation Issue Tracking Team Collaboration Reporting