Theresia Njoroge
@theresianjoroge
Experienced customer service and legal assistant with strong management and organizational skills.
What I'm looking for
I am a versatile professional with experience in customer service, legal assistance, hospitality, and nonprofit management, grounded in practical roles from customer-facing positions to legal research and office administration.
I have led management board meetings, mediated and approved meeting minutes, managed donor engagements and fund oversight, and supported metro customer service operations including AFC and card vending systems.
My strengths include leadership, time management, accurate record keeping, research support for legal matters, and a commitment to improving service delivery and organizational processes.
Experience
Work history, roles, and key accomplishments
Welfare Chairperson
Skyworth Capital
Jan 2023 - Present (2 years 9 months)
Led and conducted management board meetings, mediated and approved meeting minutes, and acted as liaison between management and staff while overseeing donor meetings and fund stewardship.
Directed passengers, operated AFC and metro card vending machines, answered customer inquiries, and assisted during train removal and inception to maintain service continuity.
Hostess / Guest Service
Whispering Palms Beach Resort
Jan 2009 - Jan 2014 (5 years)
Greeted and assisted guests, confirmed bookings, answered inquiries, and handled guest complaints to ensure high-quality service and satisfaction.
Legal Research Assistant
Bamuhye & Associates
Jan 2006 - Jan 2008 (2 years)
Conducted legal research, organized case materials, visited courts to obtain records, and assisted in preparing documents for team case reviews.
Customer Service / Record Keeper
Rhino Transporters Limited
Jan 2003 - Jan 2006 (3 years)
Maintained and updated customer records using Excel, managed documentation including purchase orders and receipts, and served customers by answering queries and forwarding messages.
Legal Secretary
Eric Kinyua & Co Advocates
Jan 2015 - Present (10 years 9 months)
Provided legal secretarial support including legal research, drafting contracts, scheduling client appointments, taking minutes, and maintaining client files and court diaries.
Education
Degrees, certifications, and relevant coursework
Eric Kinyua & Co Advocates
Bachelor of Law, Legal Support
2015 - 2015
Worked as Legal Secretary and Office Manager assisting with legal research, drafting contracts, and scheduling client appointments.
Unknown Institution (Nursing)
Diploma in Nursing & Patient Care, Nursing & Patient Care
2008 - 2011
Studied nursing and patient care leading to a diploma-level qualification.
Busoga University
Law
Attended Busoga University for first through third year studies in law.
Alison
Education
2024 - 2024
Completed online courses and worked as a private tutor using course material to support student learning.
Chartered Institute Of Legal Executives
Legal Studies
Completed coursework and activities related to legal executives, including note taking and organizing materials for case review.
Unknown Institution (Psychology)
Diploma in Psychology, Psychology
2017 - 2017
Completed diploma-level study in psychology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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