Monicah Wamuha
@monicahwamuha
I am an organized legal secretary and customer-service professional.
KenyaWhat I'm looking for
I am a focused legal secretary and administrative professional with experience across legal, banking and customer-service roles. I specialize in legal document preparation, case file management and front-line client support, and I consistently streamline processes to keep operations running smoothly.
In my legal secretary role I maintained hard-copy and electronic case files for a large client base, scheduled court appearances and depositions, drafted and proofread pleadings and discovery documents, and managed attorneys' calendars with high accuracy. I have also handled cash reconciliation and customer transactions as a cashier and supported loan appraisal and disbursement processes in financial services.
I bring strong proficiency in Microsoft Word, Excel and PowerPoint, excellent verbal and written communication in English and Swahili, and a proven ability to recruit and train members, coordinate meetings, and advise management on customer needs. I am motivated, organized and committed to continuous improvement.
Experience
Work history, roles, and key accomplishments
CAHIER
Vision Point Merchants
Sep 2023 - Present (1 year 11 months)
Manage cash register and customer transactions, perform cash reconciliations and document proofreading to ensure accurate daily operations and improved customer experience.
Legal Secretary
Anyanzwa J.S And Advocates
Jan 2021 - Dec 2023 (2 years 11 months)
Maintained hard-copy and electronic case files for a base of ~1,000 clients and scheduled meetings and court appearances while drafting and proofreading pleadings and discovery documents.
Customer Service Officer
Joinas Sacco Society Limited
Apr 2013 - Dec 2020 (7 years 8 months)
Handled 100–150 client interactions daily, resolved customer complaints, coordinated logistics for deliveries, and supported senior managers to increase customer satisfaction and loyalty.
Manager
Joinas Housing Society Limited
Jan 2018 - Jan 2020 (2 years)
Administered member registers, planned budgets, maintained petty cash and performed monthly reconciliations while recruiting and educating members, growing membership up to 500.
Receptionist Administrator
Mega Wealth International
Feb 2010 - Dec 2011 (1 year 10 months)
Managed office documentation and secure filing systems, greeted guests, coordinated mail and supplies, and produced operational reports to support senior leadership decisions.
Education
Degrees, certifications, and relevant coursework
Printax College
Certificate, Secretarial Studies
Completed a secretarial certificate at Printax College in Karuri, Kenya.
Senior Chief Koinange High School
High School Certificate, Secondary Education
Completed secondary education at Senior Chief Koinange High School, graduating in 2001.
Availability
Location
KenyaAuthorized to work in
Job categories
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