GNGrace Njuguna
@gracenjuguna1
Skilled coordinator with expertise in legal research and customer service.
KenyaWhat I'm looking for
I am a dedicated professional with a solid foundation in legal research, writing, and analysis. My keen organizational skills enable me to deliver outstanding service, ensuring that both administrative tasks and customer interactions are handled with the utmost integrity. I pride myself on being a competent team player, capable of inspiring my colleagues and fostering a collaborative work environment.
Throughout my career, I have gained valuable experience in customer relations, particularly during my time as a Call Center Agent at Collection Africa. There, I honed my communication skills and developed a proactive approach to customer engagement, consistently meeting and exceeding daily targets. My internships at Machakos and Milimani Law Courts further solidified my legal expertise, where I was involved in various administrative and legal tasks, including filing documents, drafting court notices, and preparing judgments.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Collection Africa
Mar 2019 - Jan 2022 (2 years 10 months)
Responsible for managing customer calls regarding overdue loans, achieving daily targets through effective communication and customer care. Duties included answering incoming calls, responding to emails, escalating issues, and resolving customer complaints.
Intern
Milimani Law Courts
Jan 2021 - Feb 2021 (1 month)
Involved in drafting legal notices, preparing court files, and writing judgments as assigned by the magistrate. Gained experience in court procedures and documentation.
Intern
Machakos Law Courts
Jan 2020 - Feb 2020 (1 month)
Assisted with filing documents, entering judgments, proofreading court proceedings, and managing case files. Engaged in routine administrative tasks and communicated with the public to provide information.
Education
Degrees, certifications, and relevant coursework
ICT Authority Kenya
Awareness Training Program, Cyber Security
2024 -
Participated in a training program focused on Cyber Security and Emerging Technologies to enhance technical skills.
MUMt. Kenya University
Bachelor of Law, Law
2019 - 2023
Studied law with a focus on legal principles, research, and analysis, preparing for a career in the legal field.
MUMt. Kenya University
Diploma in Law, Law
2018 - 2019
Completed a diploma program in law, gaining foundational knowledge in legal concepts and practices.
Chania Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Achieved Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for further education.
Rurii Primary School
Kenya Certificate of Primary Education, Primary Education
2006 - 2013
Completed primary education, laying the groundwork for future academic pursuits.
Availability
Location
KenyaAuthorized to work in
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