theresa onuwa

Managed and optimized a portfolio of SME clients through virtual engagement channels, serving as the first point of contact for all client queries. Made proactive outbound calls to existing and new SME clients to drive business development and upsell bank products, achieving a notable increase in the customer satisfaction index.

Managed strategic client accounts with a focus on long-term value and retention, building strong relationships to anticipate and respond to customer needs. Handled escalations and resolved client issues efficiently, leveraging CRM tools to track engagement and generate new leads within the portfolio.

Generated leads and conducted client meetings to pitch tech-based solutions, negotiating terms and preparing contracts in line with customer needs. Created promotional offers and managed basic pricing models.

Taught and mentored senior secondary school students, developing lesson plans and managing classroom discipline. Maintained good examination practice.

Conducted microbiological analysis and maintained laboratory equipment.

Grade: Second Class Upper Division

Completed a Bachelor of Science with Honors in Science Laboratory Technology, achieving a Second Class Upper Division. The curriculum provided a strong foundation in scientific principles and laboratory practices.

Obtained the Senior Secondary School Certificate, demonstrating proficiency across various subjects. This foundational education prepared for higher academic pursuits.