At UNITED BANK FOR AFRICA, I build and maintain client partnerships by understanding each client's goals and assessing their financial position through cash flow and financial statement analysis.
I match clients with suitable solutions, identify cross-selling opportunities, and work to grow the portfolio while balancing revenue targets and margins. I also monitor performance and address client concerns with internal teams.
At STANBIC IBTC BANK, I served SME customers as a Virtual Business Banker, handling inbound calls, outbound engagement, emails, and web chat through Salesforce. I promoted financial products and participated in call campaigns for dormant account reactivation and digital onboarding.
