@therealsoulsai
Senior Process Associate at TATA CONSULTANCY SERVICES who trained 25+ team members and earned Rockstar Awards for digital content management work.
IndiaAt TATA CONSULTANCY SERVICES, I worked as a Senior Process Associate and SME / process trainer in digital content management for retail and e-commerce. I trained 25+ team members, supported product onboarding, and helped coordinate website changes with IT.
For The Home Depot, I prioritized customer service toward 100% CSAT from 2019–2022. I also cleared the HD logo issue as a Single FT for 1 lakh articles in a month, receiving a Rockstar Award in 2023.
Work history, roles, and key accomplishments
Worked as a Subject Matter Expert and process trainer in digital content management for e-commerce and customer operations. Trained over 25 team members, managed quality, and coordinated with IT to ensure timely website updates.
Provided technical support for US, Canada, and UK clients, troubleshooting network and software issues. Enforced security policies and assisted in scaling the internal IT service desk.
RR Donnelley & Sons
Sep 2016 - Dec 2017 (1 year 3 months)
Handled critical accounts and profiles in warehouse profile management and service desk operations. Coordinated process improvements that reduced cycle time by 30% and improved quality control.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Electronics and Communication Engineering
2012 - 2016
Pursued a degree in Electronics and Communication Engineering from Anna University from September 2012 to December 2016.
Higher Secondary School Certificate
2010 - 2012
Completed higher secondary education at Velammal Matriculation Higher Secondary School from May 2010 to September 2012.
Electronics and Communication Engineering
Studied Electronics and Communication Engineering at Sree Sastha Institute of Engineering and Technology.
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