Rinki Shaw
@rinkishaw
I build clear process training, SOPs, and operational support for distributed teams.
IndiaWhat I'm looking for
At Tata Consultancy Services, I design and deliver process training for a large international retail operations floor, turning policies into clear, repeatable steps and adjusting content to address recurring performance gaps. I also supervise process adherence and help technical and non-technical stakeholders adopt new processes smoothly.
On TCS's LGC Life Science project, I maintain SOPs and coordinate ticket-based access, account, and permissions support across UK and US teams. My four years teaching English and Literature strengthened my curriculum design, assessment, coaching, and communication skills across varied audiences.
Experience
Work history, roles, and key accomplishments
Designed and delivered process training to new and existing staff, converting policy and procedure into clear, repeatable steps for a large operations floor. Supervised day-to-day process adherence and performance, identifying recurring breakdowns and adjusting training content to close gaps.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Master of Arts, Literature
Pursued a Master of Arts in Literature, deepening expertise in English language and literary studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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