At Excelsoft Technologies, I manage L2/L3 application support, resolving incidents and service requests within SLA using Jira and Zendesk.
I also perform root-cause analysis and SQL-based troubleshooting for application and database issues, supporting system availability and data integrity.
At Logician Media Services Pvt. Ltd, I set up and managed digital ad campaigns, checked creative mapping and landing pages, and handled monthly budgets, billing, and invoicing.
Earlier, as a Junior Software Engineer at Thinksonic, I assisted in developing and maintaining web applications, fixed bugs, and supported software testing. I also hold a 5th Degree Black Belt in Karate and am a Karate Instructor.
