Looking for a job

Eugene Goncharov

@theeugenegoncharov

Product Analyst with UX research experience who raised CSAT above 80% and cut mystery shopper research time from 1.5 months to 2 weeks.

United Kingdom

Message

What I'm looking for

I’m looking for remote Product Analytics or Customer and Market Research roles with teams based in Europe or North America.

At ADVIVA, I analyzed customer data and research to inform product and service decisions. By identifying performance gaps and growth opportunities, I helped raise CSAT to 80%+.

I also reduced recurring Mystery Shopper research from 1.5 months to 2 weeks by automating scenario and persona generation and translation, while cutting each monthly study's cost by 50%. My competitive research projects informed product opportunities, positioning, and expansion across Europe and Asia.

With a UX and market research background, I’ve also researched customers, markets, and regulatory requirements for US and European startups. I’m studying psychology to better understand how people behave with products and services.

Experience

Work history, roles, and key accomplishments

Product Analyst

ADVIVA

Sep 2024 - Oct 2026 (2 years 1 month)

B2B SaaS & fintech platform (5M+ MAU). Customer and market research behind product and service decisions.

• Raised CSAT to 80%+ by analyzing raw customer data, building summary tables, and visualizing key metrics to identify performance gaps and product growth opportunities.

• Reduced the timeline of recurring Mystery Shopper research from 1.5 months to 2 weeks by automating the generation and t

User Experience Researcher

US & European Startups | NDA

Jun 2023 - Oct 2026 (3 years 4 months)

Project-based customer, market and competitive research for companies in the US and Europe (client names under NDA).

• Conducted stakeholder, market and competitive research to analyze target markets, including interviews with project managers to understand their daily workflows.

• Researched regional legal and regulatory requirements across the US and Europe, delivering findings that companies

Project Manager

TOP Academy | EdTech

Jul 2022 - Jun 2023 (11 months)

• Launched a new sales department from scratch.
• Developed sales scripts and structured the team's workflows.
• Organized communication with the students.

Pharmacist

Vita Express | Pharmacy Network

Mar 2020 - Jul 2022 (2 years 4 months)

Pharmacy network.

• Sold medications and health products to customers, processing retail transactions.

• Gave professional recommendations on medicines, dosage and safe use.

• Checked expiration dates and product quality, and removed expired medicines from sale.