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Suzana Radojičić

@suzanaradojicic

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Product Manager at Florence Healthcare who built a conversational agent for clinical trial data.

Serbia

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Eight years bringing B2B products to market, most recently in life sciences: at Florence Healthcare I build software that biopharma Sponsors, CROs and research sites use to run clinical trials. I owned the product line behind 70% of company ARR and made the pricing call on an upsell that produced 15% expansion revenue in year one.

I work where Product, Sales and Customer Success meet: turning complex technical capabilities (APIs, platform data, AI agents) into clear value for customers, leading launches and enablement with customer-facing teams, and feeding customer insight back into product strategy.

Experience

Work history, roles, and key accomplishments

Current

Product Manager, Sponsor Experience

Current

Florence Healthcare

Jan 2026 - Present (9 months)

Owns discovery and delivery for how Sponsors and CROs plan and run trials on a shared platform. Built an MCP server and an AWS Bedrock document-processing solution, and runs monthly JTBD discovery interviews.

JTBD MCP AWS SQL Snowflake Prototyping A B Testing Product Discovery

Product Manager, Platform

Florence Healthcare

Jan 2025 - Jan 2026 (1 year)

Re-architected fragmented platform data services into reusable, contract-based services behind integrations for 5+ global enterprise customers. Shipped AI-enabled features for workflow efficiency and decision support.

Platform Architecture AI features Prototyping Usability Testing Integration

Senior Product Owner, SiteLink

Florence Healthcare

Sep 2022 - Jan 2025 (2 years 4 months)

Owned strategy and multi-quarter roadmap for the product line behind 70% of company ARR. Redesigned trial operations, ran A/B experiments, and drove change management with business owners.

Product Strategy Roadmapping A B Testing Adoption Analysis Retention Analysis Change Management SQL

Product Owner, Public API & CS App

Florence Healthcare

Sep 2021 - Sep 2022 (1 year)

Launched the company's first public API platform from scratch, including authentication, authorization, and usage entitlements. Built monitoring and reporting layers and shipped an internal support application that cut response time 47%.

API Platforms Authentication Authorization Monitoring Reporting Application Support

Consultant

msg global solutions

Jul 2019 - Sep 2021 (2 years 2 months)

Dropped into enterprise client teams across industries, mapping how their processes ran and delivering 30+ functional SAP PaPM prototypes. Led client delivery in complex multi-system landscapes.

SAP PaPM Cost Allocation Planning Profitability Client Delivery Requirements Analysis

Associate Consultant

msg global solutions

Feb 2018 - Jul 2019 (1 year 5 months)

Ran proof-of-concept analyses on feasibility and strategic fit of new product concepts. Coached 13 colleagues in product development and delivery practices.

Proof of Concept Feasibility Analysis Coaching Product Development

Education

Degrees, certifications, and relevant coursework

AI Product Management Bootcamp by Marily Nika

Certification, Product Management

Grade: 5

Activities and societies: Work on AI-enhanced processes (research, PRDs, prototyping — no code) to build AI-powered products, evaluate them the way frontier labs do, and think in architecture, agents & strategy.

Completed an AI Product Management Bootcamp and Certification.