Theertha User
@theerthauser
Senior transformation analyst driving Agile transformation and data-driven operational excellence across APAC.
IndiaWhat I'm looking for
I’m a Senior Transformation Analyst & Project Admin with 2.5+ years of experience leading APAC-wide transformation programs under a $9M strategic initiative. I optimize processes through Agile delivery, improving decision cycles by 20% faster while strengthening organizational performance and sustainable EBITDA outcomes.
In my current role, I design, execute, and manage change for global transformation roadmaps by partnering with stakeholders on KPIs, requirements, and measurable outcomes. Previously, I ensured 100% regulatory compliance and audit-ready accuracy in airport operations, improved service quality via Net Promoter Score (NPS) initiatives, and supported compliance-heavy customer journeys—backed by strong reporting using Power BI, Qlik Sense, and Advanced Excel.
Experience
Work history, roles, and key accomplishments
Sr. Transformation Analyst
Buckman
Jan 2025 - Present (1 year 5 months)
Led APAC-wide transformation programs under a $9M initiative, optimizing processes to enable 20% faster decision cycles through Agile delivery. Drove end-to-end design, execution, and change management, aligning KPIs with measurable operational and EBITDA outcomes.
Officer - Airport Ops & CS
Indigo Airlines
Nov 2023 - Dec 2024 (1 year 1 month)
Managed the full passenger lifecycle and ensured 100% compliance with regulatory protocols for seamless customer onboarding. Oversaw daily station financials with 100% accuracy and audit compliance, and improved service performance through NPS initiatives and QA score monitoring.
Customer Relations Executive
EMAS Tours & Travels
Jan 2023 - Oct 2023 (9 months)
Handled ticketing, reservations, visa processing, passport services, and foreign exchange for domestic and international travelers. Ensured 100% regulatory compliance across end-to-end travel service delivery while improving client satisfaction through feedback-loop analytics.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Indore
Programme in Project Management, Project Management
Programme in project management at IIM Indore with PMP® (Project Management Professional) in progress.
St Agnes College
Bachelor of Business Administration, Business Administration
Grade: GPA 83.8%
Bachelor of Business Administration from St Agnes College, Mangalore (Karnataka), completed in 2021 with a GPA of 83.8%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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