Thato Lesoro
@thatolesoro
Results-driven English teacher with stakeholder management and data-informed retention improvements.
ChinaWhat I'm looking for
I am a results-driven English teacher and stakeholder-focused professional who consistently aligns actions with business objectives to deliver measurable impact. I have improved customer retention and maintained high satisfaction ratings through data analysis and process improvements.
My recent roles at EF Education First involved designing and pitching programs, coordinating cross-functional events, and maintaining high satisfaction across hundreds of responses while ranking in the top 20% nationally. I regularly produce reports from CRM systems and use feedback to make quarterly adjustments that support engagement and profitability.
I bring strong communication, collaboration, and problem-solving skills combined with technical proficiency in Excel, SQL, Tableau and CRM platforms. I am ready to apply my organizational abilities and persuasive communication to drive immediate results for a forward-looking organization.
Experience
Work history, roles, and key accomplishments
EFPitched and launched the EF Badminton League, maintained 95% customer satisfaction across 410 survey responses, and ranked in the top 20% of national performers by improving engagement and retention metrics.
EFLed parent meetings and personalized learning plans for 160 students, improved student retention by 6% above targets, and produced monthly Salesforce reports to inform instructional decisions.
Sales Representative
Siyakubonga Funeral Services
Jan 2021 - Dec 2021 (11 months)
Managed 20 client accounts and handled ~30 inbound contacts daily, negotiated service packages to drive revenue growth, and upheld compliance with the Protection of Personal Information Act.
Education
Degrees, certifications, and relevant coursework
ITi-to-i TEFL
Level 5 TEFL Certificate, Teaching English as a Foreign Language
Completed a 240-hour Level 5 TEFL certification from i-to-i.
RURhodes University
Bachelor of Social Science, Organizational Psychology
Bachelor of Social Science in Organizational Psychology from Rhodes University.
HAHubSpot Academy
Professional Certification, Sales and Marketing Software
Completed inbound, sales software, marketing software, and service software certifications from HubSpot Academy.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
South AfricaSalary expectations
Job categories
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