THAO NGUYEN

At Sumitomo heavy industries Ltd., Co, I handled customer inquiries, claims, and quotations, and followed sales bookings from entry through shipping. I also prepared sales reports and checked customs declaration details, including items, terms, and HS codes.

Earlier, as an Im-export officer and Procurement supervisor, I prepared customs documents, coordinated air and ocean shipments, and followed imported cargo through customs. I also worked with customers and suppliers on quotations, delivery schedules, and contract terms.

I'm now seeking to apply my international commerce and business operations experience to a customer support role. My application describes this career pivot as a deliberate choice and highlights my experience coordinating with international partners and resolving operational issues.