Thao Nguyen

Processed claims efficiently and accurately to ensure timely adjudication and resolution. Collaborated with team members to identify and resolve discrepancies in claims processing.

Analyzed and documented current business processes to identify areas for improvement. Designed and implemented process improvement initiatives to enhance operational efficiency.

Adjudicated Medicare claims and took appropriate actions to resolve discrepancies. Worked backlog of denied/rejected claims for timely resubmission.

Processed new patient registrations by entering data into the computer system. Read and interpreted prescription orders.

Processed enrollment of Medicare Part D members, including first-time enrollment and member modifications. Managed work activities from the MedForce application, a key tool that drives work activity/tasks.

Researched, analyzed, and presented data as assigned. Developed standard and ad hoc reports, templates, dashboards, scorecards, and metrics.

Designed and/or developed specific databases for collection, tracking, and reporting of research data. Evaluated business data to identify their different characteristics and locate their similarities for integration.

Designed comprehensive data reports and other business tools to assist business managers and executives in making good business decisions. Carried out statistical analysis of all business data from the company.

Graduated with a major in Computational Mathematics Science. The curriculum focused on applying mathematical principles to computational problems, preparing for roles in data analysis and scientific computing.

Completed an Associate in Science degree. This program provided foundational knowledge in various scientific disciplines, preparing for further studies in computational mathematics.

Pursued an Associate in Art degree from the College of Liberal Arts and Science. This program provided a broad education in humanities and social sciences.

Obtained a B.S. in Computational Mathematics Science. This degree focused on advanced mathematical concepts and their application in scientific computing and data analysis.

Studied Computer Science at The College of Technology Industrial and Management. The curriculum covered fundamental computer science principles and industrial applications.