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Josh User

@joshuser21

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Claims Analyst at CIGNA Healthcare who developed claim adjustment instructions for providers.

United States

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At CIGNA Healthcare, I handle complex claim situations and use Cigna claim and supporting systems in my current role as a Claims Analyst.

I developed instructions for claim adjustments, facilitating project completion for providers. I also prioritize escalated adjustment requests and respond to time-sensitive requests.

Earlier at CIGNA Healthcare, I processed claims, researched claim details, and followed updates to Proclaim Protocol. I hold a Bachelor of Arts in Communication from Keystone College and a bachelor's in Business Management from Old Dominion University.

Experience

Work history, roles, and key accomplishments

Current

Claims Analyst

Current

CIGNA Healthcare

Sep 2020 - Present (6 years 1 month)

Handled complex claim situations using critical thinking and analysis. Managed workload to meet strict deadlines and prioritized escalated adjustment requests for timely resolutions.

Claim Processing Critical Thinking Time Management Prioritization Multitasking Communication Skills

Claims Adjuster/Ping Pong Reporter

CIGNA Healthcare

Apr 2015 - Sep 2020 (5 years 5 months)

Prioritized escalated adjustment requests and managed workload to meet strict deadlines. Utilized critical thinking and analysis to navigate complex claim situations and communicated with internal and external customers.

Claims Adjustment Critical Thinking Time Management Prioritization Multitasking Communication Skills

Claims Processor

CIGNA Healthcare

Jan 2013 - Apr 2015 (2 years 3 months)

Processed claims accurately and efficiently to meet departmental standards. Conducted research and analysis on claims and followed updates to Proclaim Protocol to ensure compliance.

Claim Processing Research Analysis Compliance Proclaim