At Assurant, I reviewed insurance claims, verified eligibility and supporting documentation, and interpreted policy provisions to support accurate, timely claim decisions.
I investigated complex claim issues by examining policy information, claim history, payment records, and customer accounts. I also led escalated customer issues and used root cause analysis to drive resolution.
At Greensky, I managed a high-volume claims inventory and monitored claim trends, denial patterns, and payment accuracy. I partnered with leadership on workflow improvements and supported complex claims, appeals, and reconsiderations.
At Morgan Stanley, I maintained customer cases from initial contact through resolution, navigated multiple CRM systems and business applications, and supported audit and compliance initiatives. I also mentored new Specialists through coaching and quality reviews.
