Thangamani Suresh
@thangamanisuresh
AI Workflow Analyst using generative AI tools to deliver refined outputs and clear, KPI-driven documentation.
United KingdomWhat I'm looking for
I’m an AI Workflow Analyst with 1 year of hands-on experience applying generative AI tools like ChatGPT, Claude, Midjourney, DALL-E, Runway, Sora, and Veo to creative and analytical workflows. I’m strong in prompt engineering, rapid iteration based on feedback, and translating experimental results into clear, actionable documentation for cross-functional stakeholders.
Alongside my AI work, I bring over 9.5 years of team leadership experience delivering measurable performance against KPIs in fast-paced, deadline-driven environments. In my current role, I lead and train a front-line team of 20+ staff while using structured coaching and iteration practices, improving customer spend (+15%), service efficiency (-25% wait times), and customer satisfaction (+20%), while also reducing food waste (10%).
Experience
Work history, roles, and key accomplishments
Food and Beverage Service Supervisor
Mint Leaf @ Sirkars
May 2023 - Present (3 years 2 months)
Led and trained a front-line team of 20+ staff and redesigned daily service workflows to improve efficiency and reduce customer wait times. Improved key outcomes including average spend per customer, customer satisfaction, inventory control, and hygiene compliance.
Food and Beverage Service Supervisor
SIMS Hospital (SRM Hotels LTD)
Apr 2020 - Mar 2023 (2 years 11 months)
Coordinated with kitchen, bar, and housekeeping teams to ensure seamless service delivery and readiness during peak periods. Supported large-scale events such as conferences and weddings with table service across à la carte and banquet settings.
Team Leader
Hilton Dubai Creek, Jewel of the Creek
Feb 2018 - Feb 2020 (2 years)
Directed daily food service operations in a high-volume hospital setting while enforcing strict hygiene and food safety protocols. Reduced food waste through inventory control and collaborated with chefs and dietitians on dietary-specific menu planning.
Food and Beverage Associate
SRM Hotels LTD
Jul 2016 - Dec 2017 (1 year 5 months)
Managed front office, housekeeping, and food & beverage teams to ensure guest satisfaction and professional complaint resolution. Led staff evaluations and performance coaching while complying with Hilton brand and local hospitality standards.
Education
Degrees, certifications, and relevant coursework
St. Mary's Institute of Hotel Management
Diploma in Hotel Management & Catering Science, Hotel Management & Catering Science
2014 - 2016
Completed a Diploma in Hotel Management & Catering Science at St. Mary's Institute of Hotel Management, Madurai, from 2014 to 2016.
KES Higher Secondary School
Higher Secondary Certificate (A-Level equivalent), Higher Secondary Education
2011 - 2014
Completed a Higher Secondary Certificate (A-Level equivalent) at KES Higher Secondary School, Pandharkawada, from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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