Thando Nindie

Spearheaded the architecture and development of a next-generation persistent cognitive system for upstream oil field operations. Integrated cutting-edge open-source models including large language models and reasoning engines to enable dynamic, context-aware, multimodal responses across industrial data streams.

Led the performance monitoring and optimization of LLMs in live production environments, ensuring seamless model interactions and high output quality. Developed and implemented deployment strategies for machine learning models, ensuring smooth integration with various business environments.

Spearheaded the digitalization of the insurance sales process, transitioning the company to an automated, AI-driven model. Led the design, scripting, and optimization of an AI chatbot with NLP functionalities, resulting in enhanced user interaction and improved customer satisfaction.

Led the update of Microsoft Word’s language database for South African English, removing outdated and offensive terms while introducing inclusive, culturally relevant language. Successfully implemented database updates twice, improving user experience and accessibility for South African English speakers.

Worked on improving human-AI interactions for Amazon Alexa, focusing on the South African English language variant. Developed and tested FST and DNN models to enhance conversational quality across various sectors, including insurance, healthcare, and fast food.

Completed an honors degree focusing on the practical applications of linguistic theories. Gained advanced knowledge in language analysis and its real-world implications.

Undertook a Bachelor of Arts degree with a focus on humanities. Developed a strong foundation in various disciplines within the humanities.