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Thandolwenkosi Nyamakang

@thandolwenkosinyamak

Customer success and renewals consultant at Paireg, managing client relationships end to end and growing Allan Gray’s regional business.

South Africa

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What I'm looking for

I’m ready to own a portfolio of accounts, build account plans, drive renewals and expansion, and act as a trusted advisor to senior stakeholders.

At Paireg Pty Ltd, I run an independent consultancy, managing each client engagement from needs assessment through proposal, delivery and follow-up. I win business through referrals and consultations, and turn financial and operational findings into clear next steps for clients.

At Allan Gray, I progressed from the client-services desk to managing a regional client portfolio across KwaZulu-Natal and the Eastern Cape, developing the regional business plan and distribution strategy. Before that, I trained in audit at Ernst & Young and began my career reviewing client financial information at Mazars.

Experience

Work history, roles, and key accomplishments

Current

Operations and Business Consultant

Current

Paireg Pty Ltd

Mar 2021 - Present (5 years 7 months)

Runs an independent consultancy, managing the full client lifecycle from needs assessment through delivery and follow-up. Generates opportunities via referrals and consultations, and resolves financial, tax, and service issues.

Client Lifecycle Management Needs Assessment Proposal Writing Contract Management Financial Analysis Risk Assessment Customer Retention Remote Collaboration

Trainee Accountant

Ernst & Young

Mar 2018 - Feb 2021 (2 years 11 months)

Managed multiple audit workstreams, budgets, and stakeholder requests concurrently. Analysed management accounts and financial statements, delivering clear reports and recommendations, and identified process and control gaps.

Audit Financial Analysis Management Accounts Stakeholder Management Process Improvement Reporting

Client Relationship Manager

Allan Gray

Dec 2015 - Feb 2018 (2 years 2 months)

Owned relationships across a regional client portfolio, developing and executing the regional business plan and distribution strategy. Delivered reporting and presentations, handled complaints and escalations, and organised events to grow market presence.

Customer Relationship Management Account Planning Business Development Reporting Presentation Skills Escalation Management Event Coordination

Client Services Consultant

Allan Gray

Mar 2014 - Nov 2015 (1 year 8 months)

Handled high-volume client calls and enquiries with accurate product guidance. Investigated concerns, coordinated escalations, and resolved disputes, documenting all interactions in the CRM.

Client Services CRM Escalation Management Dispute Resolution Communication Skills

Assistant Accountant

Mazars

Mar 2011 - Feb 2014 (2 years 11 months)

Reviewed records, budgets, statements, and client processes for accuracy and control effectiveness. Used advanced Excel and CaseWare to organise, analyse, and report financial information across multiple engagements.

Financial Reviews Budgeting Financial Statements Excel CaseWare Software Reporting