Open to opportunities

Thabisile Mhlamvu

@thabisilemhlamvu

Message

Experienced brand manager and contact centre specialist focused on customer service and marketing.

South Africa

Message

What I'm looking for

I seek a marketing or brand management role in a well-established organisation that values growth, collaboration, measurable impact, and opportunities to expand digital and event management responsibilities.

I am an experienced Brand Manager and contact-centre professional with a proven track record in PR, artist management, and customer service.

From 2012 to 2013 I managed high-volume member interactions and SLA-driven operations at a health provider, maintaining AHT, ticketing and reports while supporting claims and stakeholder communications. From 2014 to 2023 I led brand creation, PR and digital marketing for artists and events, organising campaigns and online digital distribution.

I bring strong communication skills, multilingual ability, event-management expertise and a commitment to continuous learning; I seek roles where I can apply these strengths to grow within an established organisation.

Experience

Work history, roles, and key accomplishments

Brand Manager

Malawu Communications

Jan 2014 - Jan 2023 (9 years)

Led brand management and PR for artists and events, grew artist visibility via social media marketing and digital distribution, and organised events end-to-end.

Brand Management PR Social Media Marketing Event Management Artist Management Marketing Strategy Content Creation

Service Consultant

Discovery Health

Jan 2012 - Dec 2013 (1 year 11 months)

Managed member calls and claims within SLA at Discovery Health, maintained AHT and ticketing, executed roll-out projects, and ensured callbacks within TAT while providing CPD support to doctors.

Customer Service SLA Management Average Handle Time Ticketing Systems Claims Processing Reporting

Education

Degrees, certifications, and relevant coursework

SETA (Contact Centre and Business Process Outsourcing)

Contact Centre and Business Process Outsourcing

2013 -

Completed a Contact Centre and Business Process Outsourcing program registered with a SETA in 2013.

University of South Africa

Media and Communications, Marketing, Business Management

2011 -

Completed coursework at the University of South Africa in 2011 covering Media and Communications, Marketing, and Business Management.

Carter High School

National Senior Certificate (Matric), Matriculation

Completed Matric (National Senior Certificate) with subjects including English (71%), IsiZulu (85%), Mathematics (57%), Life Orientation (60%), Accounting (61%), Business Studies (77%), Dramatic Arts (85%), and Life Sciences (65).