At Amazon Development Centre India Private Limited, I audited investigator decisions and automated workflows for accuracy, evidence quality, policy application, and documentation. I tracked quality trends and created reports and dashboards for leadership.
I led calibration sessions to improve consistency in policy interpretation and investigated recurring errors linked to SOP gaps, tooling limitations, training needs, model issues, or workload pressures. I recommended improvements and measured their effectiveness.
As a Senior Investigation Specialist, I used data mining and analysis to investigate complex issues and escalations. I researched buyer and seller transactions and applied enforcement actions based on defined SOPs.
Earlier, as a Financial Analyst at Northern Trust, I reviewed outgoing fund transfers and checked client account data against regulatory policies and banking controls. My recognition includes three Quality Champion awards and a contribution to a buyer abuse hackathon.
