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Owais Shaban

@owaisshaban

Financial crime investigator at Amazon Development Centre who reviewed payment activity and escalated suspicious patterns.

India

Message

At Amazon Development Centre, I reviewed customer accounts and transactions for unusual activity, financial crime, and fraud risk indicators. I investigated payment patterns and documented findings to support risk-based decisions, escalating complex cases when needed.

At Amazon Payment Services India, I conducted quality checks across AML, fraud, and sanctions cases, performed root-cause analysis, and coached analysts on investigative methods and case documentation. My financial crime investigation work also includes AML alerts, EDD, sanctions and PEP screening, adverse media checks, and drafting SARs/UARs.

Experience

Work history, roles, and key accomplishments

Investigation Specialist

Amazon Development Centre

Oct 2025 - Aug 2026 (10 months)

Reviewed customer accounts and transactions for unusual activity, financial crime and fraud risk indicators, and potential policy violations. Managed high-volume investigation queues while meeting quality standards and service-level expectations.

AML Financial Crime Investigations Transaction Monitoring Buyer Risk Payment Risk Operations Fraud Risk Assessments Root Cause Analysis Trend Analysis Case Management Excel

Senior Quality Analyst

Amazon Payment Services India

Oct 2024 - Aug 2026 (1 year 10 months)

Conducted quality checks on 150+ cases per month across AML, fraud, and sanctions workflows, reviewing analyst decisions and case outcomes. Performed root-cause analysis on quality failures and provided data-driven feedback to improve accuracy.

Quality Assurance Root Cause Analysis Trend Analysis AML Fraud Sanctions Coaching QA Scorecards Transaction Data Analysis Excel

Transaction Risk Investigator

Amazon Development Centre

Oct 2024 - Oct 2025 (1 year)

Reviewed customer accounts and transaction activity to identify unusual behaviour, payment risk indicators, and potential policy violations. Conducted structured investigations using internal systems and transaction evidence.

Transaction Risk Analysis Payment Risk Operations Fraud Risk Assessments KYC CDD EDD Sanctions Screening PEP Screening Case Management Excel

Customer Support Executive

Vision Arena Pvt. Ltd.

Sep 2021 - Oct 2023 (2 years 1 month)

Handled customer enquiries and service-related concerns with clear, professional communication and timely resolution. Investigated customer issues and coordinated with internal teams for further review or escalation.

Customer Support Communication Skills Problem Solving Escalation Handling