Open to opportunities

Terry Hamza

@terryhamza

Message

Senior DevOps and Site Reliability Engineer specializing in multi-cloud automation, security, and observability.

United States

Message

What I'm looking for

I seek roles where I can lead cloud platform modernization, implement IaC/GitOps and DevSecOps, mentor teams, and drive cost-efficient, highly available systems.

I am a Senior DevOps and Cloud Infrastructure Engineer with 12+ years building automation-first, highly available platforms across AWS, Azure, and GCP. I specialize in Terraform, Kubernetes, GitOps, and CI/CD to deliver secure, scalable cloud solutions.

At Help Scout I designed multi-cloud pipelines and GitOps workflows that reduced deployment time by 45% and implemented DevSecOps integrations that cut security incidents by 30%. I also applied FinOps practices to reduce AWS costs by 20% while improving release frequency.

Previously as an SRE I maintained 99.98% availability, implemented chaos engineering and SLO/SLI-driven monitoring, and improved MTTR by 40% using Datadog, ELK, and PagerDuty. I mentor teams and lead platform and governance initiatives to increase developer autonomy.

I am passionate about platform engineering, AI-augmented DevOps, and continuous improvement, and I partner with security and finance teams to align infrastructure, cost, and compliance goals.

Experience

Work history, roles, and key accomplishments

Current

Senior DevOps Engineer

Current

Help Scout

Apr 2024 - Present (2 years 2 months)

Designed and implemented multi-cloud CI/CD pipelines and GitOps workflows, reducing deployment time by 45% and increasing release frequency while enforcing DevSecOps controls that cut security incidents by 30%.

Terraform GitHub Actions Kubernetes Docker Prometheus Grafana Snyk FinOps

Site Reliability Engineer

Liftoff

Dec 2020 - Mar 2024 (3 years 3 months)

Maintained 99.98% availability across AWS and Azure using Kubernetes, Helm, and Istio; introduced chaos testing and observability that improved MTTR by 40%.

Kubernetes Helm Istio Datadog ELK PagerDuty Gremlin Python

Cloud Infrastructure Engineer

Hubstaff

Aug 2018 - Nov 2020 (2 years 3 months)

Architected AWS and Azure infrastructure with Terraform and Ansible, migrated monoliths to EKS/AKS cutting deployment time by 50% and centralizing logging for faster root-cause analysis.

Terraform Ansible EKS AKS Jenkins OpenSearch Cloudwatch CI CD FinOps

DevOps Engineer

ReversingLabs

Feb 2013 - Jul 2018 (5 years 5 months)

Deployed and maintained CI pipelines with Jenkins and Maven improving build efficiency by 60% and automated infrastructure provisioning to reduce configuration errors.

Jenkins Maven Nexus Ansible CloudFormation Docker Nagios Grafana Splunk

Education

Degrees, certifications, and relevant coursework

Virtual University

Bachelor of Computer Science, Computer Science

Bachelor's degree in Computer Science from Virtual University; focused on core computer science fundamentals and practical software development concepts.