At UNUM, I provide Tier 2 support across enterprise applications and enrollment platforms, resolving technical issues for field agents and business partners. I troubleshoot enrollment, eligibility, integration, and synchronization problems across platforms including Gathr, Harmony, Employee Navigator, Ease, BenSelect, and Selerix.
I also manage user provisioning and access through Active Directory and Azure AD, and use QlikView reporting to investigate discrepancies and validate data. At INTERAPT, I supported Humana users with software, hardware, account access, and connectivity issues.
