Terra Blake
@terrablake
Customer service representative who helps members access accounts and schedules virtual visits.
United StatesWhat I'm looking for
I’m a customer service professional with experience answering calls, registering members, and scheduling virtual visits. At NexRep, I helped members access their accounts and consistently maintained top-tier performance with good QA scores.
Before call center work, I built a strong healthcare foundation across nursing home, hospital, and clinic environments. I dispensed medications, oversaw other CMA staff, maintained medication rooms and carts, took and recorded vital signs, and assisted patients and residents with their needs.
I’m detail-oriented, reliable, and comfortable working in fast-moving settings where patient and member support matters. I bring both customer-focused communication and hands-on patient care experience to every role, and I’m authorized to work in the US for any employer.
Experience
Work history, roles, and key accomplishments
Call Center Representative
NexRep
Apr 2021 - Present (5 years 2 months)
Answered member calls, registered members, and scheduled virtual visits. Helped members access their accounts and maintained top-tier QA scores.
Caregiver (Family)
Self
Dec 2016 - May 2018 (1 year 5 months)
Provided caregiving support for a mother until her passing. Managed day-to-day care needs independently.
Newspaper Delivery Associate
Shawnee News Star
May 2008 - Dec 2016 (8 years 7 months)
Filled newspaper stands and dropped off papers at store locations. Worked as an independent contractor to support local distribution.
Lead CMA
McLoud Nursing Center
Jan 2000 - May 2008 (8 years 4 months)
Dispensed medications to residents and oversaw other CMAs. Cleaned and maintained medication rooms and carts and assisted with resident care.
Medical Assistant
Chainakul MD
Jan 1999 - Jan 2000 (1 year)
Prepared patients for exams by placing them in exam rooms and recording vital signs. Charted the visit reason and updated children's vaccinations.
CNA/CMA
Mission Hill Memorial Hosp
Jan 1995 - Jan 1999 (4 years)
Assisted patients with needs and recorded vital signs. Worked in multiple hospital areas to support patient care.
CNA/CMA
McLoud Nursing Center
Aug 1990 - Jan 1995 (4 years 5 months)
Assisted with resident care and dispensed medications to residents. Maintained support to ensure residents’ daily needs were met.
Education
Degrees, certifications, and relevant coursework
McLoud High School
General Diploma, General Education
Earned a general diploma from McLoud High School in May 1990.
Availability
Location
United StatesAuthorized to work in
Job categories
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