Teresia Muteti

Contributed to the training and development of AI models through interactive tasks, interpreting prompts, and performing annotations using reinforcement learning from human feedback. Maintained an accuracy score above 80% and accurately annotated AI-generated outputs to help identify toxic or biased content.

Communicated with customers via email and live chat, maintaining high customer satisfaction. Liaised with management and sales teams to address customer needs and resolved concerns, resulting in a 70% increase in sales.

Recommended products to customers and streamlined operations to enhance service efficiency. Managed high call volumes and resolved customer complaints, contributing to customer retention and sales growth.

Assisted in managing finance projects, compiling general ledger entries, and generating invoices. Ensured accuracy in financial reporting and supported the preparation of monthly financial statements.

Oversaw training and mentoring of new team members, managed communication through a multi-line phone system, and generated reports. Resolved issues through effective communication and active listening.

Studied Financial Accounting and Reporting, as well as Auditing and Attestation, providing a strong foundation in financial principles and practices.

Covered business management encompassing all aspects of business, finance, management, and IT, equipping students with essential skills for the corporate world.

Completed coursework in Mathematics, English, Kiswahili, History, Business, and Chemistry, providing a well-rounded high school education.

Studied core subjects including English, Kiswahili, Mathematics, Social Studies, and Christian Religious Education, laying the foundation for future academic pursuits.