Open to opportunities

Terence charivanda

@terencecharivanda

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Results-driven insurance manager specializing in short-term broking, risk solutions, and operational transformation.

South Africa

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What I'm looking for

I am seeking a senior managerial role where I can lead operational excellence, drive digital transformation, manage complex corporate portfolios, and deliver measurable improvements in profitability, claims efficiency, and client retention.

I am a results-driven Insurance Manager with over 25 years' experience in short-term insurance broking, focused on optimizing large-scale operations for corporate brokers. I have managed revenue portfolios exceeding ZAR 900M and led cross-functional teams of 100+ to improve profitability and client retention.

My strengths include reinsurance strategy, bespoke insurance programme design, end-to-end claims management, and negotiating placements across global markets including Lloyd's and major reinsurance panels. I have a solid technical background in broking, underwriting, claims management, reinsurance and cell captive management.

I have driven measurable outcomes such as 25% YoY operational fee/commission growth, ≥90% retention on accounts over ZAR 5M premium, premium collection within 45 days for corporate accounts, and automation of 70% of manual processes to boost staff productivity by 30%.

I hold a BA Hons in Financial Services and risk/insurance qualifications, am a Fellow of the Insurance Institute of South Africa (FIISA), and a member of IRMSA. I seek to apply my operational leadership, digital transformation experience, and regulatory expertise to deliver strategic value for corporate insurers or brokerages.

Experience

Work history, roles, and key accomplishments

Current

Technical Risk and Insurance Manager

Current

Premier Risk Solutions

Jan 2025 - Present (8 months)

Oversee multi-division brokerage operations for complex corporate clients, driving operational excellence, compliance and service delivery across underwriting, broking, claims and business development for a team of 15.

Operational Management Underwriting Broking Claims Management Client Relationship Management Compliance (FSCA POPIA)

Underwriting Manager

Kunene Makopo Risk Solutions

May 2021 - Nov 2024 (3 years 6 months)

Led underwriting and broking operations for a large-scale brokerage (team of 25), delivering 25% YoY fee/commission growth, ≥90% retention on accounts > ZAR 5M and 70% automation of manual processes.

Underwriting Broking Business Development Process Automation Revenue Growth Regulatory Compliance

Short Term Insurance Manager

Mmela Financial Services

Oct 2016 - Apr 2021 (4 years 6 months)

Managed end-to-end short-term insurance operations and strategy for a team of 35, improving operational efficiency, claims resolution and product development while ensuring regulatory compliance and profitability.

Policy Management Underwriting Sales Strategy Risk Assessment Team Leadership Budget Management

Underwriting Manager

Mmela Financial Services

May 2013 - Sep 2016 (3 years 4 months)

Promoted to oversee underwriting administration and client/insurer relationships, ensuring accurate placements, compliance and growth of corporate and commercial portfolios.

Underwriting Client Servicing & Compliance Portfolio Management Strategic Planning

Underwriting & Sales Manager

Mmela Financial Services

May 2011 - Apr 2013 (1 year 11 months)

Led sales and underwriting teams to drive product penetration and meet regional targets, overseeing compliance, performance monitoring and sales strategy execution.

Sales & Management Underwriting Market Analysis & Compliance performance reporting

Underwriting & Claims Manager

Allied Insurance Company

Jul 2006 - Jun 2010 (3 years 11 months)

Managed underwriting and claims functions to balance profitability and customer satisfaction, implementing fraud mitigation, SLA-driven claims handling and portfolio risk controls.

Claims Management Underwriting Fraud Detection Vendor Management Regulatory Compliance Predictive Analytics

Operations Manager

Navistar Insurance Brokers

Jan 2003 - Jun 2006 (3 years 5 months)

Managed operational functions within the brokerage to improve service delivery and portfolio outcomes during tenure focused on operational growth and insurance operations exposure.

Operations Management Portfolio Administration Process Improvement Insurance Operations Team Coordination

Portfolio Executive

Navistar Insurance Brokers

Jan 2002 - Dec 2002 (11 months)

Managed client portfolios and supported business growth, achieving promotion within one year through performance and client service delivery.

Portfolio Management Client Relations Broking Support Account Management Business Development

Account Executive

Zimbabwe Insurance Brokers

Jun 1999 - Dec 2001 (2 years 6 months)

Served as an account executive handling client accounts and contributing to business growth before moving to a larger role for career progression.

Account Management Client Servicing Sales Support Policy Administration Relationship Building

Assistant Broker

Aon Zimbabwe

Jul 1996 - May 1999 (2 years 10 months)

Supported broking activities, client servicing and risk submissions as an entry-level broker, contributing to early career development in insurance broking.

Broking Support Client Communication Policy Documentation Market Research