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Sook Teng Chan

@tengschan

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Experienced Senior Business Analyst

Malaysia

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What I'm looking for

Seeking innovative and impactful projects

As a seasoned Senior Business Analyst with over a decade of experience in the digital product, broadcasting, and media industries, I have a proven track record of delivering projects and optimizing product management processes. Certified in Agile methodologies and Jira tools, I am passionate about emerging technologies, with a strong interest in the fast-evolving crypto industry.

Throughout my career, I have demonstrated my ability to lead digital product initiatives, collaborate with cross-functional teams, and drive product development and innovation. My experience in product management, IT product lifecycle, and broadcast operations has equipped me with a unique understanding of the importance of continuous improvement practices and seamless transition.

I am excited to explore roles beyond my current experience, contributing to innovative and impactful projects that leverage my skills and expertise. With a strong foundation in languages, including English, Chinese, Malay, and Cantonese, I am confident in my ability to communicate effectively with stakeholders and teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Business

Current

DKSH

May 2020 - Present (5 years 1 month)

Leading digital product initiatives, collaborating with cross-functional teams, and driving product development and innovation

Jira Product Management

Senior Specialist

DKSH

Jan 2022 - Jan 2023 (11 months)

Enhancing product efficiency through continuous improvement practices and leading data migration from ServiceNow to Jira

Jira Product Management

Specialist

DKSH

Apr 2020 - Jan 2022 (1 year 9 months)

Coordinating with stakeholders to align product features with business needs and maintaining workflow for digital product teams

Jira Product Management

Operations Coordinator

FetchTV

Oct 2019 - Apr 2020 (6 months)

Coordinating daily operations for content support teams and collaborating with Sydney-based content teams

Content Management Team Leadership

Content Analyst

FetchTV

May 2015 - Oct 2019 (4 years 5 months)

Performing manual testing for Fetch Mobi app and collaborating with the Sydney development team

Content Management Manual Testing

Marketing Executive

PoloairConsultancy

Apr 2014 - Jan 2015 (9 months)

Managing client documentation and coordinating with government agencies

Client Management Documentation Government Relations Marketing

Presentation Director

Astro

Mar 2012 - Jan 2014 (1 year 10 months)

Directing on-air presentation of TV live streams and live playlist for multiple channels

TV Live Streaming Presentation Team Management

Producer

ImageROM

Sep 2011 - Mar 2012 (6 months)

Overseeing visual and technical execution of live broadcasts

Broadcasting Presentation Team Management

Studio Director

IboxxIPTV

Jan 2010 - Apr 2010 (3 months)

Directing and producing TV content

TV Content Creation Team Management

Assistant Producer

RadioTelevisyenMalaysia

Jan 2008 - Jan 2010 (2 years)

Assisting in TV content production and broadcasting

TV Content Creation Team Management Broadcasting

Education

Degrees, certifications, and relevant coursework

University Tunku Abdul Rahman

Bachelor of Communications (Hons), Communications

2005 - 2008

Bachelor of Communications (Hons) in Broadcasting. Developed skills in media production, communication strategies, and broadcasting techniques. Engaged in hands-on projects that enhanced practical knowledge in the field.

Tsung Wah High School

Unified Exam Certificate, Arts & Commerce

1999 - 2004

Completed Unified Exam Certificate with a focus on Arts & Commerce. Developed foundational skills in various subjects, preparing for higher education and professional development.