LGle Grace
@legrace
Results-driven Product Manager with expertise in user experience optimization.
MalaysiaWhat I'm looking for
I am a results-driven Product Manager with extensive experience in web and mobile platforms, specializing in user experience optimization and cross-functional team leadership. My proven track record in strategic product development and business analysis has enabled me to lead significant projects, such as Google Play’s internal AI data tagging initiative, where I defined key priorities and executed a comprehensive product roadmap to enhance app and game quality.
Throughout my career, I have demonstrated a strong ability to partner with stakeholders across product, business, and engineering teams to drive product roadmaps and prioritize initiatives. My passion for building high-impact digital products is rooted in a data-driven, customer-centric approach, ensuring that user experience is always at the forefront of my strategies. I have successfully led initiatives like the Go Global project, optimizing app performance for international markets, particularly in Vietnam.
Experience
Work history, roles, and key accomplishments
Program Manager and QA Lead
Accenture Malaysia
Dec 2018 - Present (6 years 5 months)
Led Google Play’s internal AI data tagging project, defining key priorities and executing product roadmap to enhance app/game quality. Provided UX/UI consulting to optimize subscription and in-app purchase flows, significantly improving user engagement.
Technical Support Associate
Concentrix Malaysia
May 2018 - Oct 2019 (1 year 5 months)
Provided high-level technical support for DELL products, resolving hardware and software issues while enhancing customer experience through effective communication and problem-solving.
Business Analyst and Customer Support Lead
BE Solution, Vietnam
Jun 2017 - Apr 2018 (10 months)
Developed detailed product requirement documents, user flows, and wireframes to translate client needs into development roadmaps. Managed strategic partnerships with key clients, ensuring business goals were met effectively.
QA Engineer
Trust Circle Global, Vietnam
Mar 2016 - May 2017 (1 year 2 months)
Conducted QA testing across iOS, Android, and Web applications, ensuring product stability and performance. Worked with developers to refine UI/UX, aligning design elements with best practices for seamless user experiences.
ERP Consultant
Trobz Vietnam
Tested the ERP (Enterprise Resource Planning) system for clients before release, ensuring system functions matched client products and requirements.
Education
Degrees, certifications, and relevant coursework
Vietnam National University (HCM)
Bachelor of Information Technology, Information Technology
2013 - 2017
Sejong University
Master of Science, Machine Learning
Received an offer for a Master's scholarship in the Machine Learning department.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
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