Farah Kamarol
@farahkamarol
Business Analyst | CRM & HRCM Systems | Business Operations Support CompTIA Security+ (In Progress – Feb 2026)
MalaysiaWhat I'm looking for
Business Analyst specializing in CRM and HRCM systems, with a proven track record in optimizing business operations and driving support efficiency. Expert in streamlining processes, analyzing data for actionable insights, and enhancing system performance to support organizational growth. Currently pursuing CompTIA Security+ certification (expected Feb 2026) to bolster cybersecurity expertise in operational environments.
Experience
Work history, roles, and key accomplishments
Business Analyst
Savepro Digital Solutions Sdn. Bhd
Mar 2025 - Present (10 months)
Managed IT governance and documentation for POC projects and led system integration and testing for a highway camera dashboard integrated with the Ministry of Transport, ensuring stakeholder alignment and successful delivery.
HRMS Product Specialist
Darwinbox Technologies Sdn. Bhd
Jun 2023 - Feb 2025 (1 year 8 months)
Provided techno-functional HRMS support for core HCM modules, mapped high-stakes business requirements to system capabilities, and coordinated risk management and deployments to meet client expectations.
Business Operations Executive
XOX Management Technologies
Mar 2020 - Jun 2023 (3 years 3 months)
Managed end-to-end subscriber lifecycle and MNP operations, delivered operational analytics to senior leadership, and owned eKYC verification processes that reduced fraudulent registrations by 30%.
KSClient Experience Operation Executive
Kelly Services
Mar 2019 - Mar 2020 (1 year)
Resolved high-volume technical and operational incidents via Zendesk, achieved 100% daily SLA target and improved response times by 30%, and mentored new hires to boost team productivity by 40%.
Editor / Content Project Lead
Aras Mega Sdn. Bhd
Oct 2018 - Mar 2019 (5 months)
Led content projects from concept to launch, secured a Ministry of Education tender, and collaborated with production teams to increase audience interaction by 30%.
Education
Degrees, certifications, and relevant coursework
TMThe National University of Malaysia
Bachelor of Social Sciences with Honours, Linguistics
Grade: 3.49 / 4.00
Activities and societies: Dean's List 2016/2017
Bachelor of Social Sciences with Honours (Linguistics); achieved a CGPA of 3.49/4.00 and named to the Dean's List for 2016/2017.
International Islamic College
Diploma in Social Sciences, Social Sciences (Education)
Grade: 3.39 / 4.00
Activities and societies: Dean's List 2013/2014
Diploma in Social Sciences (Education CE); achieved a CGPA of 3.39/4.00 and named to the Dean's List in 2013/2014.
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Social media
Job categories
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