Open to opportunities

Teneisha Wilson

@teneishawilson

Senior Customer Training Manager at Covetrus, managing 8–15 concurrent projects and customer onboarding programs with a 90-day average time to revenue.

United States

Message

At Covetrus, I manage a portfolio of 8–15 concurrent projects and translate business needs into customer-ready programs. I track milestones and status in Salesforce, TaskRay, SharePoint, and Smartsheet.

I drive customer onboarding and enablement programs that achieve an average time to revenue of 90 days. I also lead LMS strategy and delivery in Workday Learning, aligning content with competencies and capability needs.

At OPY, I designed data-driven programs that increased engagement by 20% and improved knowledge retention. I also partnered with HR on talent management, internal mobility, and workforce planning.

Earlier, at American Credit Acceptance, I developed onboarding programs and built dashboards to track training effectiveness, certification, and learner progress. At Benchmark Family Services, I delivered training focused on behavior change, leadership development, and engagement.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Training Manager

Current

Covetrus

Jan 2023 - Present (3 years 10 months)

Manages a portfolio of 8–15 concurrent projects, partnering with business leaders to identify skill gaps and translate business needs into scalable customer-ready programs. Drives customer onboarding and enablement programs achieving an average time to revenue of 90 days.

Project Management Program Management Client Onboarding Enablement Salesforce TaskRay SharePoint Smartsheet Workday Learning LMS administration AI Tools

Learning & Development Manager

OPY

Jan 2022 - Dec 2023 (1 year 11 months)

Ran needs assessments to define scope and align programs with organizational goals. Designed data-driven programs that increased engagement by 20% and improved knowledge retention.

Needs Assessment Program Design Data Analysis Talent Management Workforce Planning Feedback Analysis

Trainer II

American Credit Acceptance

Jan 2021 - Dec 2022 (1 year 11 months)

Developed onboarding programs that improved time-to-productivity and new hire performance. Built dashboards tracking training effectiveness, certification, and learner progress.

Onboarding Training Dashboard Creation Data Analysis Performance Monitoring

Learning & Development Specialist

Benchmark Family Services

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered training programs focused on behavior change, leadership development, and engagement. Analyzed survey and performance data to improve program outcomes.

Training Delivery Leadership Development Data Analysis Survey Analysis Program improvement