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Temitope Oloyede

@temitopeoloyede

Customer support and client services professional with extensive experience across healthcare, retail, communications and operations.

Nigeria

Message

What I'm looking for

I'm seeking an international remote role in Customer Support, Customer Success, or Client Services.

At NHS 24, I handle inbound calls for the 111 Emergency & Cancer Treatment Helpline. I gather accurate personal and clinical information, assess urgency, and escalate cases requiring immediate clinical attention.

I provide callers with clear guidance and arrange appointments with other healthcare providers when needed. I also work with healthcare establishments to support effective outcomes and customer care.

At Evangel Television, I managed outreach and relationships with companies, brands, and agencies, supporting interviews, advertising, and programme partnerships. I also created content and supported communication plans, events, and reputation management.

Experience

Work history, roles, and key accomplishments

Current

Call Handler

Current

NHS 24

Feb 2024 - Present (2 years 8 months)

Handle high volumes of inbound calls for the 111 Emergency and Cancer Treatment Helpline, gathering accurate information and assessing urgency. Escalate critical cases and arrange appointments with healthcare providers.

Call Handling Triage Customer Support Healthcare Appointment Scheduling CRM Data Entry Communication Skills

Customer Service Assistant

CJ and Sons Ltd. (SPAR)

May 2022 - Jan 2024 (1 year 8 months)

Provided professional customer-facing support, resolving enquiries and complaints effectively. Supported marketing activities and handled financial transactions with attention to detail.

Customer Service Complaint Resolution Upselling Customer Engagement Record keeping Financial Transactions

Communications & Operations Officer

Evangel Television

Nov 2013 - Apr 2022 (8 years 5 months)

Managed communication with companies and partners through outbound calls and outreach to secure interviews and partnerships. Developed communication plans, created content, and coordinated events.

Outbound Calls Outreach Relationship Management Communication plans Content Creation Social Media Event Coordination Stakeholder Engagement Reputation Management Crisis Communications

Marketing Executive

Evangel Television

Oct 2011 - Nov 2013 (2 years 1 month)

Conducted outbound calls and business outreach to attract sponsors and advertisers. Carried out market research and organized events to engage viewers and partners.

Outbound Calls Business Outreach Sponsorship Market Research Event Organization Advertising