Twelve years in enterprise technology, the last seven in healthcare and the last four on cloud platforms. My work is the part customers feel most: the problem that can't wait, and the people who need a straight answer while it's fixed.
At Microsoft I support Azure-hosted clinical SaaS applications for healthcare customers. I work the hard cases with partners and engineering, manage user access for customer organisations, and keep Customer Success and stakeholders aligned during service-impacting events, with a single approved message and a clear root-cause write-up at the end. I'm a Microsoft Product Champion who writes the playbooks and trains the people who use them. Beyond the queue, I've built CRM workflows, macros and automation that cut clicks and follow-up from the team's day.
Before Microsoft, I led a remote support team serving clinical imaging providers across all 50 U.S. states. We cut system downtime by 30% by taking recurring faults to engineering until they were fixed. I also ran the team's own IT: Zoom Phone, Google Workspace and the helpdesk platforms.
I build with AI because it makes support better: Copilot Studio and Power Automate at work, and Horizon, a local AI workspace I run on my own hardware.
