At AM Infoweb, I use Excel and Power BI to analyze performance across a 150+ member team and 12 lines of business. My work includes a Docugami AI implementation and operational improvements that reduced backlog by 94% without adding headcount.
I coach and train new hires using individual performance data to identify gaps and shape improvement plans. This data-driven coaching helped raise the team quality benchmark from around 94% to over 97.6%.
As Team Leader – Operations at AM Infoweb, I managed 20–30 agents and improved payment conversion from 37% to 58% by analyzing performance data and implementing process changes. Earlier, as a Case Processing Executive at AM Infoweb, I worked on healthcare records and client deliverables; at HCL Technologies, I provided onshore IT support for a UK-based client.
