At Hanson Consulting Group, I lead remote Zendesk L1–L2 support for Microsoft Flight Simulator across Windows 10/11, Xbox, and PS5. I troubleshoot account access, loading, and crash issues, and escalate high-priority cases with reproduction details.
I build Zendesk macros, escalation procedures, and knowledge-base documentation to make recurring cases faster to solve. I also mentor support team members and review ticket quality and resolution workflows.
At Asobo Studio, I provided Zendesk technical support for Microsoft Flight Simulator 2020 and 2024. I diagnosed platform-specific issues, maintained support documentation, and took part in QA testing and development feedback cycles.
Earlier, I designed production-line modifications and pneumatic-system integrations at Pro-Tot Oy, and worked on microspectrometer modeling and prototyping at VTT Oy. I also founded and ran a 3D modeling and manufacturing business, handling international customer relationships, sales, and after-sales support.
