Open to opportunities

Wirajitha Wickramathilake

@wirajithawickramathi

Systems Engineer delivering reliable IT support, incident resolution, and secure infrastructure in high-pressure environments.

Finland

Message

What I'm looking for

I’m looking for a role where I can own IT support and systems operations—handling incidents, improving standards, and strengthening security—while collaborating in a structured team environment and delivering reliable results.

I’m a motivated IT professional with 8 years of IT experience in high-pressure environments, focused on delivering technical solutions, incident resolution, and strong customer satisfaction. I bring a structured approach to project planning and scheduling, while keeping systems secure and reliable.

In my roles, I work across help desk and systems engineering responsibilities, including ServiceNow incident/problem management, user and network support, and server and telecom support. I’ve administered Active Directory and Azure AD/O365, managed deployments and devices with SCCM and Microsoft Intune, and used tools like Nagios, SolarWinds, and PRTG to monitor performance and resolve issues quickly.

Experience

Work history, roles, and key accomplishments

Systems Engineer

Brennan IT Australia

Apr 2022 - Jan 2025 (2 years 9 months)

Provided help desk and IT support services, maintaining client relationships and resolving incidents using ServiceNow, Jira, and Zendesk. Managed networks and server systems, monitored infrastructure (Nagios, SolarWinds, PRTG), and supported remote access via TeamViewer, Microsoft RDP, and AnyDesk.

IT Support Engineer

Millennium IT ESP Management

Feb 2020 - Mar 2022 (2 years 1 month)

Monitored and managed system resources across on-prem, hosted, and cloud environments to ensure performance and quick issue resolution. Administered user accounts and permissions (Active Directory, Azure AD, O365/Exchange Online) and handled incident/problem workflows in ServiceNow, including vulnerability tracking with the CVE tracker.

IT Support System Monitoring Cloud Environments Cisco Firepower Palo Alto Networks Active Directory Azure AD O365 Exchange Online ServiceNow Incident Management Problem Management Vulnerability Management Powershell Scripting Cloud App Security Alerts

IT Coordinator

TE-Office

Sep 2014 - Jan 2020 (5 years 4 months)

Coordinated and implemented global IT initiatives, integrating new hardware and software with external vendors. Supported IT coordination activities for deployments and ongoing technology integration.

IT coordination Project Planning Scheduling Hardware Integration Software Integration Vendor Management Global IT Initiatives