Oluwaseyi Oluwafemi
@oluwaseyioluwafemi
Microsoft 365 support specialist at Upwork who resolved a blocked account within 24 hours.
FinlandWhat I'm looking for
At Upwork, I support customers with Microsoft 365 through live chat, email, phone and tickets, maintaining a 90%+ resolution rate. I investigate issues, document cases in Dynamics 365 and escalate advanced problems to the right internal team.
When a customer’s account was blocked because of a sending-pattern violation, I explained the cause and escalated the case; the account was unblocked within 24 hours. I also troubleshoot Exchange Online, SharePoint, Teams and OneDrive, and assist with migrations to Microsoft 365.
Previously at Tek-Experts (now TeKnowledge), I supported Microsoft 365 customers and led and coached Support Engineers. I develop PowerShell scripts for routine M365 administration, reducing manual workload by an estimated 40%. I’m seeking a part-time role and am available immediately.
Experience
Work history, roles, and key accomplishments
Provided customer support via live chat, email, phone, and tickets, maintaining a 90%+ resolution rate. Resolved escalations, documented interactions in Dynamics 365, and developed PowerShell scripts to reduce manual workload by 40%.
Technical Team Lead & Customer Success Manager | Trainer
Tek-Experts
Jan 2021 - Dec 2022 (1 year 11 months)
Led and coached a team of 40 Support Engineers, recruited and onboarded 100+ engineers, and delivered technical training. Held weekly performance reviews with Microsoft stakeholders and received multiple awards.
Technical Lead / Microsoft 365 Specialist
Tek-Experts
Jan 2021 - Dec 2021 (11 months)
Supported enterprise clients globally on Exchange Online, SharePoint, and Teams, achieving a 70%+ success rate in recovery calls. Optimized M365 licensing and set up governance, earning Best Technical Lead awards.
Technical & Customer Support Specialist - Microsoft 365
Tek-Experts
Jan 2019 - Dec 2021 (2 years 11 months)
Resolved customer tickets with a 90%+ success rate for enterprise O365 clients globally. Acted as primary technical contact for high-level escalations and consistently exceeded KPIs.
Broadcast / Purchase Engineer
West Midlands Communications
Jan 2014 - Dec 2019 (5 years 11 months)
Managed purchasing of broadcast equipment from order to installation, saving up to 20% on expected cost.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology, Physics
2006 - 2011
Bachelor of Technology in Physics from the Federal University of Technology, Akure, Nigeria, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
FinlandAuthorized to work in
Salary expectations
Social media
Job categories
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