Tee Lauren Martin
@teelaurenmartin
Appointment setter at Clix Dental Marketing, qualifying dental leads and scheduling appointments.
South AfricaWhat I'm looking for
At Clix Dental Marketing, I handled outbound calling campaigns to qualify leads and schedule appointments for dental practices. I used Hot Prospector to work calling queues and log outcomes, and GoHighLevel to update client records.
I adapted sales scripts during live calls while following a structured five-stage workflow. I also received and applied coaching as I developed confidence in appointment-setting conversations.
At City Dental, I managed front-of-house operations and guided patients through scheduling, treatment procedures, and billing. I organized daily schedules for three dental surgeons and proactively scheduled patient maintenance.
At Cheers International (Telecoms), I progressed from Call Center Agent to Department Head for Premium Rated Content. My work included handling customer enquiries, monitoring digital processes, and coordinating with the technical department to keep systems and pipelines running correctly.
Experience
Work history, roles, and key accomplishments
Remote Appointment Setter
Clix Dental Marketing
Jan 2026 - Present (9 months)
Handled outbound calling campaigns to qualify leads and schedule appointments for dental practices. Used Hot Prospector and GoHighLevel to manage call queues and client records.
Bar & Operations Manager
Marshall's World of Sport
Oversaw daily customer service operations in a fast-paced setting. Managed real-time problem solving, customer inquiries, and relationship retention with a diverse clientele.
Guest House Host & Coordinator
Ocean Gorge Seafront Getaways
Handled inquiries, bookings, and guest check-ins across properties. Used digital booking systems, payment gateways, and scheduling tools to support service excellence.
Cosmetic Dental Practice Manager
City Dental
Managed front-of-house operations, acting as the main point of contact for patients from arrival to departure. Guided patients through scheduling, treatment procedures, and billing, and organized daily schedules for three dental surgeons.
Department Head – Premium Rated Content
Cheers International
Promoted from Call Center Agent to head a new department. Handled inbound customer enquiries relating to international calling cards and coordinated with the technical department to ensure systems ran correctly.
Education
Degrees, certifications, and relevant coursework
Teacher Record
120-hour TEFL/TESOL Certification, TEFL/TESOL
Completed a 120-hour TEFL/TESOL certification.
ECDL
ECDL Certification, Digital Proficiency
Certified in digital proficiency through the European Computer Driving License.
Damelin College
Diploma, Public Relations
Diploma in Public Relations from Damelin College.
Alexandra High School
Matric Certificate, General
Matric certificate from Alexandra High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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