At Zoho Corporation, I troubleshoot REST API and webhook integrations for global enterprise clients and create workflow automations across Zoho applications. I also write Zoho Deluge scripts for custom functions and integrations.
I built a bot to automate developer follow-ups and run system health checks, coordinating maintenance with development teams. I document incidents and escalate complex issues to specialist teams.
At Sutherland, I served as Senior Tier 2 Technician and primary escalation point for critical incidents. I implemented preventive maintenance protocols that reduced system downtime by 25%.
I built and published SrcForge, a programming tutorial platform with 582 lessons across seven learning tracks, using Next.js and AI-assisted development. I deployed it on Vercel and reviewed, debugged, and refined AI-generated code.
