T Dimachkie

Howdy y'all!

As an accomplished product manager, I am excited to introduce myself as a dedicated professional with over five years of experience in bringing innovative products from ideation to iteration for my clients. During my tenure at Consulting and Digital Solutions Agency in the MENA, I have successfully managed and deployed products for clients spanning various industries, including retail banks, government agencies, and start-ups.

My collaborative approach and deep understanding of client needs have enabled me to consistently deliver scalable and future-proof solutions that drive business growth and success.

Some of my favorite projects:

1. Service Hero Mobile Application (B2C) + Web Platform 360 Engagement Dashboard Pro (B2B):

As an independent organization, Service Hero runs the only independent national customer satisfaction index in Kuwait and the UAE - 100% consumer powered. Users can download the Service Hero app, or visit the website to rate their experience with brands across 8-dimension.

The Engagement Pro Dashboard, grants organizations access to real-time data, as well as 20+ metrics that are key to driving service excellence, including customer satisfaction and NPS. The Engagement Dashboard enables brands to grasp customer satisfaction, and re-align their strategies to make impactful changes to customer retention, net promoter score, and overall satisfaction.

2. zanie.app

zanie is an app for Slack designed to help teams work better together by fostering trust, empathy, and psychological safety through consistent, dynamic conversation. User-friendly, backed by science, and made for workspaces of all sizes and life-cycles.

3. susfin.tech (Personal Project)

A web based trading platform designed for the personal use. For the past 2+ years I have been actively trading Option Contracts & Stocks in Equity Markets. Just like any traders, I spent a great deal of time trying to optimize my trading outcome by leveraging data and tech stack. Feeling limited by the platforms and retail brokers, I decided to explore the possibility of building my own auxiliary platform & integrate it with other services to create an ideal trading platform for myself.

Utilizing a no-code platform, aggregating financial data, and powered by dev-first broker, traders can execute their trading strategies with confidence.