Looking for a job

Taylor Norton

@taylornorton

Virtual Assistant with Advanced Call Center Technologies experience, improving team efficiency and cutting inter-call wait times.

United States

Message

What I'm looking for

I'm looking to contribute my administrative, typing, and customer support skills to a dynamic remote team, helping maximize productivity and maintain clear, professional communication.

At Advanced Call Center Technologies, I supervised a team that reached #1 performance rankings and improved efficiency to cut inter-call wait times.

Earlier, as a Call Center Representative at Advanced Call Center Technologies, I handled routine questions and service complaints and built rapport with customers and clients.

As Marketing Director at Rexair/Rainbow, I generated leads, trained a marketing team, and managed regional brand and marketing budgets. I also supported online customer interactions as an Internet Sales Specialist at Carville Chrysler Dodge Jeep Ram.

Experience

Work history, roles, and key accomplishments

Supervisor

Advanced Call Center Technologies

Jan 2021 - Dec 2023 (2 years 11 months)

Led team to top performance rankings and reduced inter-call wait times by improving team efficiency. Consistently exceeded expectations on deliverables assigned by the Operations Manager.

Team Leadership Performance Management Operations Efficiency Improvement

Call Center Representative

Advanced Call Center Technologies

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Built rapport with customers and clients to ensure return business.

Customer Service Communication Skills Problem Solving Rapport Building

Marketing Director

Rexair/Rainbow

Jan 2019 - Dec 2020 (1 year 11 months)

Boosted sales volume by generating high-quality leads and trained a creative, data-focused marketing team. Managed regional brand and marketing budgets.

Lead Generation team training Budget Management Marketing Strategy

Internet Sales Specialist

Carville Chrysler Dodge Jeep Ram

Jan 2019 - Dec 2019 (11 months)

Managed internet email leads, calls, and text messages, remaining available to respond to leads personally. Coordinated customer interactions to enhance online shopping experiences and converted leads into sales opportunities.

Lead Management Customer Interaction Sales Qualification Online Sales