Taylor Clark
@taylorclark
I resolve complex customer account, billing, and insurance support needs.
United StatesWhat I'm looking for
At a State Farm Independent Agency, I manage customer inquiries across billing, account changes, policy servicing, payments, and documentation. I coordinate with underwriting, claims, and internal teams to resolve complex issues while translating policy and billing details into clear, customer-friendly guidance.
I've also delivered high-volume support for AT&T/DIRECTV and customer service at Marshalls, handling technical concerns, troubleshooting, account records, and day-to-day customer needs. I build trust through active listening, accurate documentation, responsive communication, and practical problem-solving.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Customer Service Representative
State Farm Independent Agency
Apr 2026 - Present (4 months)
Managed customer inquiries involving billing, account changes, policy servicing, payments, and documentation across multiple systems. Resolved complex issues by coordinating with underwriting, claims, and internal teams, and translated detailed policy information into clear explanations.
Customer Service Associate
Marshalls
Aug 2023 - Apr 2026 (2 years 8 months)
Delivered a positive customer experience in a fast-paced environment and resolved concerns with professionalism. Balanced customer needs with merchandising, inventory, and daily operational priorities.
Customer Support Representative
Sitel
Oct 2018 - May 2019 (7 months)
Provided high-volume phone support for billing, account, and technical concerns. Guided customers through troubleshooting, documented interactions, and worked toward accurate first-contact resolutions.
Education
Degrees, certifications, and relevant coursework
East Mississippi Community College
Associate of Applied Science, Business & Marketing Management
Associate of Applied Science in Business & Marketing Management from East Mississippi Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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